Our approach to Data Protection and Privacy

Manual Handling Training at Work is a trading name of Training at Work Group Limited (Company Number 11379815). We are specialists in workplace training across the UK. In addition to keeping your workforce trained and safe, as the Data Controller of this company we are committed to keeping your data secure and confidential as a visitor to this website and/or as a customer.

This Privacy Policy forms our commitment to keeping your data secure, confidential and lawfully processed. It sets out how we use your data when you visit this website and use our services.

1. Law

The information contained in this Privacy Policy shall be governed and construed in accordance with English law and be subject to the exclusive jurisdiction of the English courts.

2. General Data Protections Regulations

We abide by the principles set out in the GDPR regulations.

3. When we collect your data

We collect personal data in a number of circumstances:

• When you visit this website
• Processing your booking with us whether online or through our customer services team.
• When you contact us to discuss your booking.
• When corresponding with you or contacting you about our services.
• When you take part in surveys or provide us with feedback.
• When someone books a place on a course with us on your behalf.

4. What data do we collect about you

We may collect the following data about you. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.  Some of the below personal data is collected directly, for example when you purchase training from us or fill out a contact form. Other personal data is collected indirectly, for example your browsing or shopping activity.  We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Data categories

• Identification – name, age/date of birth. Employer, role (if you contact us on behalf of a company you are employed by).
• Contact details – email address, telephone number, location/postal address.
• Account – your purchase, quotation and communication history with us, and marketing preferences
• Electronic identification – IP address, website cookies, location, browser, device, operating system
• Usage – usage of website, products & services
• Payment details – debit/credit card/invoicing details, billing contact details.
• Training history – course title, qualification type, date taken, validity, expiry, location taken, grade.

We also collect, use and share aggregated data, including via this website’s use of Google Signals for remarketing purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

5. How we use your data

We only use your data when it is lawful for us to do so. Please find information on how we use your data below, and the lawful basis for processing in each case.

Cookies & IP Addresses

We use your IP address and website cookies on this website. These bits of information allow are needed for site functionality, and also allow us to track how you use our website as an individual.

Types of Cookies

Essential Cookies – these enable the core functionality of this website, allowing you to contact us, make a purchase, get a quotation or other core function.

Performance Cookies – cookies that collect information on how users use our website, in order for us to measure performance and improve user experience.

Functional – Cookies that give you extra useful features, like live chat to our agents.

Targeting Cookies – these cookies record your behaviour on this website, including interactions and the pages you visit, and allow us to improve the relevance of our advertising and marketing towards you.

You can block any cookies from this website or any other by using the controls on your web browser. If you choose not to use cookies, you will still be able to use our website but some features may not work as expected.  For more general information about both cookies and our analytics platform Google Analytics, and how to adjust your cookies settings, please see the following links:

http://www.aboutcookies.org.uk/

https://support.google.com/analytics/answer/6004245

You can opt-out of Google Analytics tracking by using the tool provided at this link: https://tools.google.com/dlpage/gaoptout

We also use public & third-party IP address lookup tables to identify your organisation, if you’re browsing on behalf of a company, to check your customer history and offer you the best possible service as an existing or prospective customer. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data. We may share your data with Google for enhanced conversions to perform ad measurement services on our behalf.

Pixels and other web technologies

We may use pixels or or other web technologies to track when you’ve opened an email or link we send to you.

6. Retention Periods

We store data on you for different lengths of time depending on the type of user you are and your relationship with the company. We use a combination of criteria to determine how long we keep the different types of data we hold on you.

Some data is required to be held by law and to fulfill our contractual obligations with  both you as a customer, and the awarding bodies we work with to certify your qualifications. In other situations, we store your data for as long as we believe their is be a legitimate mutual interest between us, as an existing or prospective customer. You have certain rights under the GDPR to remove, transfer or change this data – please see the ‘Your Data Rights’ section for more information’.

7. Direct Marketing

If allowed by the Applicable Law and/or your consent, we may contact you from time to time to provide you with information which we think you may find of interest, unless you have opted out of such contact.

You can contact us at any time to withdraw your details and consent to processing from our marketing database, by contacting [email protected]

We will not make available or sell your information to third parties for marketing purposes. However, If we sell, assign or transfer the assets of our business, or if our business is merged or enters into a joint venture with another business entity, we reserve the right to sell or transfer the database maintained by us (including any personal information provided by you).

8. Suppliers and Sub-processors

In order for us to provide you with great quality Health and Safety training and an enjoyable browsing experience, we sometimes use services provided by other companies to assist us. These suppliers range from operational (e.g. our accountants), product (e.g. our eLearning providers), to technical (e.g. our Web Hosting provider, online payment providers).

Where necessary, we may share your personal data with these companies for processing in order to fulfil certain services. This is always done in a secure, confidential manner and your data is only held with the company for as long as is necessary in each case. The organisations will also always have appropriate technical and organisational methods in place to protect your data.

A full list of these providers, the personal data they hold, why we send them this data and the length of time they hold the data for can be obtained if required by contacting [email protected].

We may also disclose personal information where information is part of a due legal process and otherwise required or permitted by law.

9. Location and International Transfers

Your data is largely held and processed within the EEA, however some of our third-party suppliers, such as hosting providers and other technology focused service providers, are based in the USA and so store and process data within the USA – certain global providers may also store and process data in other non-EEA countries.

In these cases, agreements with these suppliers will use Standard Contractual Clauses (SCC) / Model Contractual Clauses (MCC) from the European Commission, or similar agreements providing the same or greater levels of protection for international data transfers.

By submitting your data and agreeing to this policy you agree to this transfer, storing or processing.

10. Security

We employ technical and organisational measures to protect the information provided by you from access by unauthorised persons and against unlawful processing.

This is achieved through a wide range of methods, including but not limited to: data encryption where appropriate, risk analysis, staff training, internal information security policies and other methods recommended under the GDPR.

All third party data processors that we use (as described in section 8, ‘Suppliers and Sub-processors’), have also confirmed that they employ the technical and organisational methods needed to keep your data safe and secure.

Other Collectors of Information

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policy of any third party, you are subject to the privacy policy of that third party.

11. Your Data Rights

We adhere to all rights given to individuals under the GDPR. To exercise any of these rights with the personal data we hold on you, please contact [email protected]  or write to:

Manual Handling Training at Work , First Floor, 1 Horsefair, Wetherby, West Yorkshire, England LS22 6JG

Subject Access Requests

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email us at [email protected] with sufficient information to enable us to identify you.  We will respond to your request within one month of receipt of the request.

Updating and Correcting Information

We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply.  The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a)    The processing is based on consent or on a contract, and

(b)    The processing is carried out by automated means.

Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you for, please either email [email protected] or write to:

Manual Handling Training at Work , First Floor, 1 Horsefair, Wetherby, West Yorkshire, England LS22 6JG

Please note that if the personal data you wish to delete is needed for lawful purposes and/or contractual fulfilment, it may not be possible for us to remove this.

12. Complaints

If you believe we have processed your data unfairly or unlawfully, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office within the UK – https://ico.org.uk/.

13. Changes to this Policy

We may need to change this Privacy Policy over time. We will post changes to this Privacy Policy to the website when such changes are necessary. All amended terms shall automatically be effective immediately after they are initially posted on the website.

14. Contact us

If you have any questions about this Privacy Policy, how we run the website or your dealing with our website, please send an e-mail to us at:

[email protected]

Or write to us at:
Manual Handling Training at Work , First Floor, 1 Horsefair, Wetherby, West Yorkshire, England LS22 6JG

This privacy policy (“Privacy Policy”) is provided by Manual Handling Training at Work as a part of the Training at Work Group Limited (Company Number 11379815) whose registered office is at First Floor, 1 Horsefair, Wetherby, West Yorkshire, England LS22 6JG (referred to as “us”, “our” or “we” in this Privacy Policy) for the information of visitors (referred to as “you” or “your” in this Privacy Policy) to our website, the URL of which is https://www.manualhandlingtrainingatwork.co.uk/ referred to as the “Website” in this Privacy Policy.