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Managing Conflict
Why Train With Us?
- Outstanding Learner Support
- Learn At Your Own Pace
- Engaging Video Content
- Unlimited Free Retakes
- Instant Digital Certificates
- Meets UK / EU Legal Requirements
- Bulk Discounts
Course Details
What does it cover?
This e-learning module covers the following 14 topics:
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model of Conflict Management
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict
- Warning and danger signs
- Impact factors
- The BAP strategy
How long will it take?
This course takes approximately:
30 - 40 Minutes
All of our courses are designed to make learning quick and easy. Learning times may vary dependent on the learner’s existing experience and preferred pace.
Learner Outcomes
As part of this course, learners will be required to complete a series of multiple-choice questions.
On the completion of this module, learners will receive a personalised Highfield, a leading Awarding Body commended certificate, which they will be able to print out.
Learning Management System
Our learning management system gives you the ability to monitor and manage your delegates’ training activity & progress, making training teams a breeze.
System Requirements
For the best experience, a Windows or Mac Laptop/Desktop computer with the latest version
of Google Chrome is highly recommended.
Other browsers and devices, such as iPads and Tablets may not be compatible with some courses. Please get in touch for further advice. Please note Smartphones, Chromebooks and iPad Pro devices
are currently unsupported.
NOTE: Enabling JavaScript and a stable broadband connection are required.
This e-learning course covers the subject area of Managing Conflict. This subject area enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace. This e-learning course can be used to effectively support:
Frequently Asked Questions
The Manual Handling Operations Regulations 1992, as amended in 2002 (‘the Regulations’) apply to a wide range of manual handling activities, including lifting, lowering, pushing, pulling or carrying. The load may be either animate, such as a person or an animal, or inanimate, such as a box or a trolley. The HSE state that adequate training must be given to make employees aware of the risks and correct procedures when faced with moving objects in the workplace.
As the Employer you must carry out risk assessments and regularly review the risks that employees face involving manual handling. This will identify what you need to do to prevent injury and keep people safe. You must train employees in the awareness of Manual Handling who are subject to these tasks.
To get more details on our manual handling courses, please call us FREE on 0800 014 9620.
There are no minimum requirements and you can train as many delegates as you like with our online learning courses. For effective In-house training we recommend one trainer to 12 delegates. If you need say 30 people training all at once at your premises on a particular day we would simply supply two or more trainers.
Absolutely yes, you can choose to take your training at a time and location of your choice and there is no additional cost as we work around your business needs. This applies to both In-house training and E-learning.
Courses differ in length. When you browse each course the duration is shown in the course details. Online learning is typically the quickest method of training.
Online courses have multiple choice questions throughout the courses. In-house training courses typically have a multiple choice exam at the end of the course depending on the qualification type.
If you require practical hoist training when moving people, we must train on your supplied hoist. Should you need assistance sourcing a hoist please contact our manual handling specialists FREE on 0800 014 9620. Unfortunately, we do not supply hoists with our training courses.
To ensure that knowledge is kept up-to-date with legislation and best practices, and to reduce skills fade, it is recommended that the knowledge is refreshed annually.
Ultimately, it is the responsibility of the delegates’ training administrator or learning & compliance manager to decide when the training needs to be refreshed.